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Troubleshooting

If you encounter issues while using the Moyasar plugin, please review the common solutions below.

Fallback Version (v6.1.6)​

If you experience critical issues with version 8.0.0, you can download the last stable version (6.1.6).

Important

Please contact our support team before downgrading so we can assist you in resolving the issue.

Download Moyasar Payment v6.1.6

Common Issues​

Payment Failing with "Invalid API Key"​

  • Ensure you have copied the correct keys from the Moyasar Dashboard.
  • Verify that Test Mode is enabled if using Test Keys (pk_test_...), and disabled if using Live Keys (pk_live_...).

Order Status Not Updating​

  • This usually indicates a Webhook issue.
  • Verify that your Webhook URL in the Moyasar Dashboard matches the one in your WooCommerce settings.
  • Ensure the Webhook Secret is copied correctly.
  • Check if your server firewall is blocking requests from Moyasar.

cURL Error 28 / Connection Timed Out​

  • This indicates your server cannot connect to Moyasar's API.
  • Contact your hosting provider to ensure outgoing connections to api.moyasar.com are allowed.

404 Error on Apple Pay Verification File​

  • Ensure your site is using HTTPS.
  • Go to Settings -> Permalinks and click "Save Changes" to flush rewrite rules.
  • Verify the file exists at https://your-domain.com/.well-known/apple-developer-merchantid-domain-association.

Debug Logging​

To help us assist you better, please enable debug logging:

  1. Go to WooCommerce -> Settings -> Payments.
  2. Click Manage next to Moyasar Credit Card.
  3. Check the Debug Log box.
  4. Save changes.
  5. Attempt a payment again.
  6. Check the logs at WooCommerce -> Status -> Logs.

Support​

If the issue persists, please reach out to our support team: